Page 93 - 56-1 One Report 2022 EN

Part 1 Business Operation and Operating Performance

for the employee to give suggestions and comments since all the suggestions and comments will be presented to
the management and to create an improvement action plan for better service quality.

Measurement targets are shown in the table below:
Key Indicator Targets of 2022
Responding rate of each survey >=50% of the total employee
Net Promoting Score (NPS) Positive
Average score in each question (Only question related to the service) >= 3.0 (total 5)

The Internal satisfaction survey results of each function in 2022 are as follows:

Department No. of responder NPS The average point of
(in percent) Score the question >=3.00
Information Technology 53% Positive Pass
Human Resources & General Administration 55% Positive Pass
Executive Secretary 55% Positive Pass
Finance & Account 54% Positive Pass
Legal, Company secretary & Compliance, 51% Positive Pass
Internal Audit
All in all, the Company aims to enhance employees’ satisfaction and engagement and build up great experiences
for its employees. In the year 2022, from the result of satisfaction surveys, more than 20 action plans have been
initiated and implemented such as applying technologies for work, office renovation, etc.

In addition, the Company motivates the employees to be always up to date, participate in activities, and volunteer
to help in any company activities by giving points to TC Me Point through the WellExp application in which the
employees can exchange the point for prizes. As a result, from 2022, the average number of employees
participating in the activity is 68.48% of the total employees. The total point on the application is 134,082 points,
87,136 of which were redeemed, and the total value was more than one hundred thousand baht.

The number of participants

Year 2019 2020 2021 2022
The number of all the participants (repeat counting) 403 2,026 1,764 1,966
The number of all activities 17 22 20 24

Examples of Thaicom’s projects and activities in 2022

Project Name Objectives and Description Number of
Participants (%)
Thaicom Town Hall To quarterly inform the employees of the Company's performance 300
and important information or sudden important events of the (90.90%)
Company by organizing in both onsite and online formats including
broadcasting abroad.
Thaicom’s An annual activity to build up employee morale and to create a 250
Anniversary Event relaxed working atmosphere and workplace happiness by means (75.75%)
(Establishment) of the performing meritorious deed, monk blessings, and dining
together.
Collecting TC Me The Company motivates the employees by letting them accumulate 226
Point and points from participating in various activities and redeem benefits (68.48%)

Part 1 Page 79