Page 92 - 56-1 One Report 2022 EN

Part 1 Business Operation and Operating Performance

Health benefits: The Company provides annual physical check-ups by top private hospitals, life insurance, and
health insurance for employees, as well as regular health education training by subject matter experts.

Allowances for living: The Company provides grants in the case of funeral services, marriage, illness, shuttle van
service, etc. In case of illness, it provides a subsidy for excess medical expenses (excess from the coverage limit
of group insurance, only for inpatients). It also conducts air quality monitoring and heat detection to create good
hygiene for employees regularly.

Welfare savings for employees: The Company provides cooperative savings and provident funds to employees and
provides scholarships to their children with good academic performance, and gives gold brooches to employees
who have 20 years of working age, etc.
Furthermore, the Company also provides facilities to create spaces for employees’ recreational activities, enhance
workplace happiness, and use technology to initiate the fun and more creative activities for the employees such as
a pantry and collaboration space where drinks and snacks are available for the employees during the activities.

The Company has a policy of paying remuneration which is fair to employees under various laws and regulations.
All employees are assessed on the same criteria and procedures and the Company pays compensation to
employees according to their knowledge and abilities. The Company also considers adjusting salaries and paying
bonuses annually depending on the context of the company's performance and the performance rating of
employees each year. All the information is brought into consideration about the scheme of salary adjustment and
bonus payout by the management. In addition, the Company arranges performance appraisal by encouraging
supervisors and employees to have a dialogue at least twice a year, that is, mid-year review and year-end
evaluation. The aim is to help employees perform work in accordance with the Company’s business goals. The
appraisal uses standard criteria to evaluate performance appropriately and fairly throughout the organization and
also uses the employee’s performance history to initiate a development plan with his/her supervisor for the next
year. Moreover, the performance appraisal results will be used to analyse and design initiatives to develop
employees’ capabilities such as improving work efficiency, effective work assignments, and employees’ potential
development including strength and weakness development.

In this regard, the performance grade of the employees of the whole company will be sent to the Human Resources
department for consolidation, analysis, and presentation on the criteria that employees who receive the same rating
will receive the same rate of salary adjustment and bonus allocation to maintain the fairness of the organization. In
addition, the promotion of employees will be considered annually by the committee based on their performance
history, knowledge, skills, and potential to develop in the future in order to build morale, enhance performance and
retain talented employees to stay with the Company.

2) Employee Engagement
The Company realizes that it is important to develop the operations by listening to the opinions of employees.
Therefore, the Company continually conducts employee engagement surveys, both in the form of engagement
surveys and internal customer satisfaction surveys, the results of which are used to analyze and formulate a plan to
improve the Company's management.

In 2022, by raising the standard of work and increasing the use of modern technology, the Company conducts an
internal customer satisfaction survey in terms of service quality and employees’ capability for the following
supporting functions: Information Technology, Human Resources and General Administration, Finance and
Accounting, Legal & Company Secretary, Internal Audit, and Executive Secretary. This survey is aimed to improve
the organization to become a “Digital Workplace” by enhancing employees’ capability, using modern technology,
and creating work environments that promote competitiveness as well. Moreover, the survey is truly an opportunity

Part 1 Page 78