Page 131 - 56-1 One Report 2022 EN

Part 2 Corporate Governance

Responsibility to stakeholders

The Company and its Board take into account the rights of all stakeholder groups and consistently abide by
corporate governance principles, best practices, and other supporting guidelines, including our Code of Conduct,
to ensure equal and proper treatment of all stakeholders. This takes into account, although not exclusively,
employees, shareholders, customers, business partners, competitors, creditors, communities in which we operate,
society as a whole, and the environment. Furthermore, the Company abides by international human rights principles
and anti-corruption guidelines to promote the development of society as follows:

1. Responsibility to shareholders
The Company takes into account the rights and equitable treatment of stakeholders in line with the Company's
Corporate Governance Policy and Code of Conduct. The Company is determined to operate its businesses in a
manner that ensures the greatest shareholders’ satisfaction. This includes long-term growth in the Company’s value,
consistent returns, and transparent and trustworthy disclosure of data to shareholders.
2. Responsibility to customers

The Company has a quality policy as well as the ISO 9001:2008 quality system dedicated to creating customer
satisfaction and trusts that they are receiving high-quality products and services at reasonable prices. The
Company aims to maintain good customer relations and is dedicated to ensuring that any customer complaints are
dealt with fairly and efficiently, including providing full accurate information about the product, and services of the
Company to customers. The Company will also safeguard any customer data that should not be divulged, unless
such customer information must be disclosed to third parties according to the Sustainable Development Policy and
Code of Conduct on the responsibility to customers.

3. Responsibility to business partners and creditors

The Company complies with the Policy on fairness and responsibilities towards business partners and/or creditors
which identifies good practices in the fairness of business partner selection and maintaining long-term relationships.
All transactions must be based on equality and mutual benefit. The Company firmly observes contractual
agreements and strictly follows the conditions of such agreements, including the repayment of loans and interest
or other charges due to creditors. As well as to avoid a situation that can give rise to a conflict of interest or damage
to the Company’s reputation or illegal as follows:

 The Company shall do its best to endeavor to comply with any contract, agreement, or various conditions
concluded with business partners and/or creditors. If compliance with the conditions cannot be achieved, the
Company shall promptly inform business partners and/or creditors within a reasonable time in order to
determine sound and reasonable remedial actions.

 The Company shall provide business partners and/or creditors with adequate data, and shall not provide any
false, distorted, or incomplete data which, in turn, can cause business partners and/or creditors to have a
misunderstanding and impact decisions.
 The Company shall conduct financial management in a way that business partners and/or creditors shall
have confidence in its financial status and ability to pay Company debt.

Part 2 page 8