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Part 1 Business Operation and Operating Performance

4. Medium/Environmental Emissions

8. Medium/Social Data security & customer privacy

9. Medium/Social Community contribution

5. Medium/Environmental Energy management

6. Medium/Environmental Effluents and waste

Material topics

Based on qualitative and quantitative information review, the top 3 material topics are:

1. Topic 1 Sustaiable profitable growth/Economic performance
2. Topic 3 Build good relationship with business partners®ulators

3. Topic 7 Employees’ engagement, well beings, quality of life and development.

These topics are related to the United Nation’s Sustainable Development Goals (SDGs) as follows:
SDG 3: Ensure healthy lives and promote well-being for all at all ages

SDG 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
SDG 5: Achieve gender equality and empower all women and girls

SDG 6: Ensure availability and sustainable management of water and sanitation for all

SDG 7: Ensure access to affordable, reliable, sustainable, and modern energy for all
SDG 8: Promote sustained, inclusive, and sustainable economic growth, full and productive employment, and
decent work for all

SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation
SDG 10: Reduce income inequality within and among countries

SDG 11: Make cities and human settlements inclusive, safe, resilient, and sustainable

SDG 13: Take urgent action to combat climate change and its impacts by regulating emissions and promoting
developments in renewable energy
SDG 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all,
and build effective, accountable and inclusive institutions at all levels

SDG 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development.
As such, the Sustainable Development Committee concluded and approved the material topics for 2022-2023 in its
second meeting of 2022, on December 15, 2022.

3.2.2.3 Management of relationship with customers
Apart from our commitment to delivering and maintaining an excellent quality of products and services,
the Company also has a number of methods for building relationships and engaging customers in various business

Part 1 Page 53