Page 63 - 56-1 One Report 2022 EN

Part 1 Business Operation and Operating Performance

Expectation/Needs Response Performance in 2022
receive complaints through the website
"Ethics Hotline" and has a "complaint and
whistleblower policy" to support operations
that will create fairness for business partners.
In addition, business partners can directly
contact either the procurement department or
the internal audit department, which are
ready to listen to opinions and coordinate with
relevant parties in responding to business
partners on various issues.
Lenders/Creditors
1. Compliance with terms Strictly comply with the terms and 1.Open opportunities to answer questions in
and conditions conditions of the loan agreement each quarter. In 2022, held the Analyst,
and credit facility. Adhere to the Investor, and Fund Manager Meetings 2
policy on fairness and times via Online system or send inquiries
responsibilities towards business to the Investor Relations Department.
partners and/or creditors. 2. Company officers are responsible for
providing information to lenders/ creditors
immediately if the business changes may
affect the loan terms.
2. Risk and Crisis Business Continuity Management 1. Provide communications channels
Management and System (BCMS)/ ISO 22301. via Annual Report, 56-1 One Report,
Business Continuity Ready to disclose information website, social media (Facebook,
under the loan agreement or as YouTube, Twitter, LinkedIn), and other
requested for transparency and media platforms.
accountability. Operate in 2. Established anti-epidemic measures for
accordance with and adhere to the COVID-19 for occupational health and
framework of the Enterprise Risk safety which are applicable to all
Management Policy and Business employees and individuals who come to
Continuity Policy. our offices.
Communities
1. Support community to 1. Focus on building sustainability 1. By means of a lifelong education
create a better living for the community by using our management mechanism of NFE, the
continuously strength in business. Continue the "Community Digital Center for
Thaicom Project for equal communications, learning, and promoting
opportunity in education through careers” project provided high speed-wi-fi
Thaicom's educational projects. internet services via satellite (Thaicom
2. 2. Continue support for career Express Wi-fi) to 14 remote communities
development funds to students with no mobile signal or ADSL/Fiber
under the Non-formal and access
Information Centers as our 2. The Thai Kid Thaicom project, integrated
alliance in remote areas. Promote with the “Thaicom Run for School 2022”
and raise awareness among project, donated satellite dishes with
employees on social and

Part 1 Page 49