Page 69 - 56-1 One Report 2022 EN

Part 1 Business Operation and Operating Performance

Specifically, advise customers on according to the needs of customers
expanding their businesses, and proper and/or as appropriate
planning of broadcast applications by • Visited customers' sites to listen to
using technology that is compatible with their problems and get feedback
digital transformation and support technical • During training or customer visits,
information. Sincerely welcome all new technology information was
customers to visit our company in order to shared with customers
gain knowledge, understanding, and • Initiated new encryption technology,
visualization of changes in technology that Auto BISS key, that will be used to
are beneficial to the business operations of prevent copyright infringement in the
customers in the future. broadcasting of World Cup 2022 for
Must Carry customers

3.Transponder Service Transfer and share technology with • Provided on-demand training to
customers. Due to the current changes in clients both online and on-site by
technology and the use of satellites, adding information on new
customers and Thaicom have to adapt to technology
grow their businesses sustainably. Thaicom • Participated in solving problems with
is also transferring new technologies customers when customers request
related to satellite and non-satellite cooperation
applications to benefit our customers' • Visited customers' businesses to
business through training and customer listen directly to problems and
visits. suggestions
• During training sessions or customer
visits, information on new
technologies useful for business was
shared and exchanged

4. Maritime Service: Develop a plan to improve products and • Held meetings regularly with
NAVA services to increase service capabilities to customers and partners to solve
meet customer needs and increase problems promptly and to listen to
customer business potential. Develop a suggestions to improve and develop
preventive maintenance plan to maintain the quality of products and services
the quality of service. Regularly monitor even better.
customer service usage and partner • Coordinated with customers to
operations and plan a systematic solution dispatch technicians to inspect, take
to the problem to maintain the quality of care of the delivered equipment
service and customer satisfaction. preventively, and investigate in case
of errors so that customers can use
the service continuously.
• Provided additional NAVA services
to meet the needs and enhance the
business potential of customers.
• Managed and modified the network
system to be standardized

Part 1 Page 55