Page 28 - 56-1 One Report 2022 EN

Part 1 Business Operation and Operating Performance

Broadband and Data Products and Services

2. IPSTAR Retail Broadband
1.1) IPSTAR Retail Broadband to Internet Service Providers (ISPs)

The Company enables Internet Service Providers (ISPs) to deliver satellite broadband services to a group of
residents and small businesses in remote or rural areas in the Asia-Pacific. IPSTAR Retail has been entrusted by
service providers in many countries for its nationwide uniform quality of service (QoS) and cost advantages when
compared to conventional satellite. The service allows ISPs to gain a competitive edge over rivals and to drive the
nationwide expansion of their subscriber base and residential and small business users.

1.2) IPSTAR Retail Broadband to End User

The Company offers Retail Broadband satellite service serving primarily customers residing in areas without
reliable, fixed lines or poor/unstable internet access. The service is provided by TC Broadcasting Company Limited
(TCB), a subsidiary of Thaicom. There are two types of Retail Broadband services are available:
5. Thaicom Express Net

Thaicom Express Net is a fixed high-speed broadband satellite connectivity targeting individuals, local
government offices, schools, and resorts. Various internet packages or monthly plans are offered to the
customers according to their preference based on the speed and data required.

6. Thaicom Express WiFi

Thaicom Express WiFi provides WiFi hotspots via high-speed satellite broadband connectivity to local
communities, villages, and tourist spots. The Company customers can access the high-speed internet
via designated WiFi hotspot locations and can access the service simply by buying internet packages
from the local authorized dealer. The package price is quite affordable and varies based on usage
preference.

The Company foresees that too many areas of Thailand still lack reliable internet access or have unstable internet
signal quality, particularly in the North, West, and islands in the South of the country. Having access to the internet
improves the quality of life for people in these areas, as they can access useful data and services such as education
services, telemedicine, emergency assistance, and financial transactions. In addition, with internet access, people
can earn income by selling their local products via online marketplaces. Promoting local tourism is another potential
benefit of internet access in these areas.

Currently, there are not many companies providing high-speed satellite broadband in Thailand. The key players in
this market are TC Broadcasting Company Limited (TCB) and National Telecom Public Company Limited (NT). Both
players provide a variety of internet packages tailored to their target customers. However, the Company has an
advantage because the Company offers packages that are valuable in terms of price and offer faster internet speed
compared to the competitors.

Thaicom Express Net and Thaicom Express WiFi services will focus on areas that still lack reliable internet access
or have unstable internet signal quality. However, the target areas of these services will also be expanded to cover
areas where current internet speeds are not high, compared to user demand. This will be achieved by using new
satellite technologies with higher efficiency to serve the needs of various customers in the future.

Part 1 page 15
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