Page 55 - 56-1 One Report 2022 EN

Part 1 Business Operation and Operating Performance

Supporting activities

Since the Company's operations require knowledge, expertise, and experience in operating for customers in both
government and private sectors with a commitment to providing efficient services both in terms of standardized
product quality and in terms of good services, consultation, suggestions, and taking care of customers to achieve
maximum satisfaction. Supporting activities, namely human resource management, play an important role in
achieving the goals of the main activities. Because of the nature of the Company, employees are regarded as an
important force in driving sustainable business. Therefore, the selection of employees to participate in the event is
considered to be of great importance. The Company has a thorough selection process to obtain quality employees.
The Company also places importance on supporting and promoting knowledge related to operations, and
encourages employees to have commitment to the organization and to have full dedication to perform assigned
tasks. Other supporing activities such as accounting and finance systems, organization management, innovation
and technology development, and an environmentally friendly procurement system, are also an important
contribution to the core workflow. Therefore, those involved in these supporting activities are an important part in
driving the business of the Company to achieve its objectives and goals, and they are also a group of stakeholders
that the Company gives great importance to.

3.2.2 Our stakeholders

3.2.2.1 Stakeholder engagement and prioritization
The Company realizes that all stakeholders are directly or indirectly important to the company. The prioritization of
our stakeholders is based on the impact of the Company’s business operations on each group. To ensure that the
actions and responses to the expectations of all stakeholders are fair and appropriate, the Company has specified
stakeholder engagement in the Business Ethics (Code of Conduct) and Good Corporate Governance Principle,
which is briefly sequenced as follows:
Prioritization
Stakeholder prioritization is based on impact from business
operation on each stakeholder group

Action plan and responsible persons
Define initiatives or action plan of each year for the working
group or responsible persons

Reporting and reviewing operation
Reporting results to Sustainable Development committee

The Company has classified the stakeholders in the value chain into 7 groups, sequenced by priority as follows:

1) Customers
2) Shareholders
3) Employees
4) Regulators
5) Suppliers/Partners
6) Lenders/Creditors
7) Community.

Part 1 Page 41